This page is targeted at Trusted Traveler members, who wish to replace their damaged, lost or stolen NEXUS cards with our support. We must mention that this procedure is not the same as renewing your Trusted Traveler program, but solely and exclusively for the replacement of your existing NEXUS card with a new one. Your new membership card will be issued with an identical expiration date as the one from your previous lost, stolen or damaged NEXUS card which will not yet expire for the next six months.
If you would like to renew your NEXUS card, please click here for the relevant page.
How Do I Replace my NEXUS Card?
You can order to replace your NEXUS card with four simple steps:
- Step 1: Click on the NEXUS Card Replacement Application button to download the NEXUS card replacement application form. Provide all the necessary details in the NEXUS pass replacement application form and save it on your device.
- Step 2: Submit the NEXUS card replacement application form via e-mail to: info@nexus-card.com or to our fax: 1-313-731-1580
- Step 3: Proceed to clicking the Payment for NEXUS card replacement button and make a payment for the service fee of 50 USD through CCBill.
- Step 4: After we’ve received your replacement application form and payment, we will assign one of our agents to process your file within the next 24 hours.
NEXUS Card Replacement Costs
NEXUS pass replacement will cost you $50(USD) service fee together with an additional $25USD government fee collected for background and security reviews and inspections. It is necessary to make the payment for the first fee through our payment processor to start this process. The $25USD government fee for background and security checks will be paid using the credit card included on your NEXUS replacement application form.
Familiarize yourself with the benefits of using our services
| Services | Fees | Total Cost |
|---|---|---|
| CBP fee for background and security checks (it will be extracted straight from the provided credit card on your application form) | $25.00USD (per person) | |
| Our Service Fee (payable through CCBill) | $50.00USD (per person) | |
| $75.00USD (per person) |
NEXUS Pass Replacement Final Steps
After the review phase of your replacement application has been completed, we will create a substitute for your NEXUS card in the TTP/CBP system. You can expect to receive a notification from us within the next 24 hours confirming your status.
NOTE: The NEXUS card replacement may demand an interview appointment at a NEXUS enrollment center in case you have made changes in your TTP account prior to requesting the NEXUS pass replacement.
If your NEXUS card replacement application is approved, the interview appointment is not mandatory. You can use the NEXUS program instantly after you receive and activate your new NEXUS card.
If you have any other questions, we invite you to visit out Nexus FAQ’s page.
Payment for the NEXUS Pass Replacement
Your payment data is 100% secured by SSL encryption.
A fee of ($50) is owed to Trusted Traveler Ltd for reviewing and submitting your NEXUS card replacement application to CBP. As soon as your NEXUS card replacement application is brought to an end at the TTP system, you will be expected to make a payment for a ($25) CBP fee for conducting background and security checks too. The $25USD CBP fee for verification checks will be collected directly from the credit card that you have provided information about on your replacement application form.
Before you pay the $50 (USD) service fee, it’s important that you are informed that Trusted Traveler Ltd and its website NEXUS-Card.com are not a part of a government agency but a private company; that you have read our Terms and Conditions and Privacy Policy and you agree with them.