Terms and Conditions

Welcome to our site www.nexus-card.com. If you continue to browse and use our services, you agree to comply by the following terms and conditions of use, which together with our privacy policy govern Trusted Traveler Ltd relationship with you. Please do not buy our services, if you disagree with the way we work.

The term “TRUSTED TRAVELER LTD” or “us” or “we ” refers to the owner of the site. The term “you” refers to the user or viewer of our website.

Use of this site is subject to the following conditions:

Who we are?

Trusted Traveler Ltd is a private company and is not associated with any government agencies. We offer a service that helps customers get their NEXUS card in case you do not have the time or desire to waste their time searching for relevant information.

How we work?

We treat each customer with respect. If you have any problems with the team member who will not treat you properly, please email us your complaints.

We do not sell or give information to third parties. Each staff member has signed an agreement stating that they do not have any rights to share or sell customer information outside the company. We do not violate the privacy of our customers by calling them or sending spam emails.

All communication with customers is through email, to provide the best customer service.

Our team seeks to add date information on the site. However, some government information and programs may change at any time without notice. Therefore we do not accept any responsibility for inaccurate information.

All NEXUS card application forms that are provided in the website contain an information sheet that briefly explains the service we offer. When you sign this sheet you agree and accept the terms and conditions of our business.

Payments

Check your email within 24 hours for a link where you can pay the service fee.

Refunds

We issue refunds only if:

  1. You canceled our service within 48 hours of payment before our agents began the process of your registration in the TTP system.
  2. There is an irreparable mistake on your application in the TTP system.
  3. You have been denied your NEXUS pass because of a mistake of one of our agents and provide proof of this.

Be sure to give us your correct transaction ID so that we can trace and recover the payment. You will get your money back within 48 hours of the request for reimbursement to: info@nexus-card.com.

We cannot issue refunds in the case:

  1. Our agent was has submitted successfully your NEXUS application form to and sent you an email with details of your TTP account.
  2. Government $50 fee is not refundable under any circumstances.

 

Our Terms and Conditions may change from time to time without any notice. Clients should check our website frequently to see for recent changes.

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  • We are a private company that helps all candidates in the process of obtaining or renewing a NEXUS card. We are licensed to process personal data and we employ professionals who are familiar with the details of the NEXUS application process.

    Your benefits:

    • Easy 4-step procedure
    • All questions answered by email within 24 hours
    • Your applications are handled by experts
    • No crashing online forms
    • No perplexing government jargon
    • No dealing with border authorities except attend an interview